Help Center

Everything you need to know about Fortero

Contact us

How and when can I contact support?

Please contact us at

support@fortero.com

(888) 391-5982  (Mon.-Fri. - 7am to 3pm PST) *excluding holidays

10880 Wilshire Blvd, Suite 1101

Los Angeles

California 90024

United States of America

Order & Shipping

What payment methods do you accept?

We have a variety of payment methods to accommodate our customers. At the moment, for Fortero subscriptions, we accept Visa, MasterCard, American Express, Discover, Diners Club, and JCB. Alternatively, for other Fortero products, we accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, Shop Pay, Apple Pay, and Google Pay.

How long does it take for Fortero products to arrive?

In order to safely and soundly deliver your order, in-stock products are normally shipped within 2 business days after you place your order. It usually takes an additional 2-7 business days for you to receive the package, depending upon the destination. We promise to deliver your order as soon as possible, but due to the packaging requirements necessary to maintain the extremely high carbon dioxide concentration of 8,000 ppm, we use an “aerosol can” to contain the shampoo. Unlike normal plastic containers, this is classified as “dangerous goods,” therefore it can only be shipped by land transport. For this reason, delivery times may vary by season and can be longer. Currently we are shipping to the continental lower 48 states.

Where is my shipment?

To inform you of the status of your shipment, we send a confirmation email with the tracking information as soon as we ship your products. You can use the tracking information to find where the shipment is located.  If you have any further questions, or do not receive your order as expected, please reach out to our support team atsupport@fortero.com

Why is my order being returned to the sender?

Orders which do not have a proper address or if we are unable to deliver to your location, will be returned to the sender. It is recommended that you check the delivery address by logging intoyour account page. If you have entered the address correctly, and your package is returned, please reach out to our support team atsupport@fortero.comto have your order re-shipped.

What are the shipping costs?

Good news for your wallet! We are offering very economical rate for shipping, which is only $6 for each shipment. That’s not all, we also offer free shipment for some of our products, don’t forget to check them out. 

What shipping method do you use?

At the moment, we are using DHL SmartMail Parcel Ground or USPS to ship Fortero products. These shipping methods may be changed or updated at any time without advance notice.

Can I update the address on an order that has already shipped?

Unfortunately, we cannot update the address on an order that has already been processed and shipped. However, you can update your address for future shipments by entering your new address viayour account page. If you have any questions related to this process, feel free to reach out to us atsupport@fortero.com.

Does fortero ship to my state/country?

Currently, we are able to ship to the continental lower 48 states only. We are not able to ship to P.O. Boxes, APO, and FPO, nor Puerto Rico, the U.S. Virgin Islands, or overseas.

What if there is a problem with my order?

There is no need to worry if you face any problems with the order, we are here to accommodate our customers. If you received a product that is defective or damaged, you can request an exchange or replacement product. Please contact Customer Service by email atsupport@fortero.comwith your order number and brief description of the issue with the product. We are all human, and we can make mistakes too, but we are here to make it right!

My Account

How can I update my account information?

To update your account information, please visit your Fortero account. Click on the area you want to update and make the changes accordingly. 

How can I change my payment information?

The payment information can be changed prior to placing an order. You can go to the accounts pageand change the payment information. Please note that the payment information cannot be changed for an order that has already been processed and shipped. 

How can I change my shipping address?

Please navigate to the accounts page in order to change the shipping address. Please note that the address cannot be changed for an order that has already been shipped. 

I’m locked out of my account. How can I reset my password?

No worries, you can securely reset your subscription password with this link.
Make sure to follow all the steps and you will have access to your account again in no time. Try keeping the new password to something that is easier to remember so you do not get locked out again. Happy shopping!

Is my information secure with Fortero?

Definitely! Our customers’ safety and security is our top most priority. Fortero uses industry-standard security to keep your private information safe and secure. Meaning, your account information such as name, address, and payment information remains secure. For more information, please read our Privacy Policy.

Subscription

Why is fortero a subscription service?

We understand that everyone gets busy in their day-to-day lives, leaving little time left to worry about routine purchases time and again. Thus, for our customers’ convenience, we have a subscription service whereby, the products are shipped bi-monthly so that you never run out. According to the research, our products must be used continuously to see the best results.  So, instead of putting this burden on your shoulders, we proudly share it by helping you with the refills.

How do I cancel my Fortero subscription?

We are sorry to hear that you want to cancel your Fortero subscription, but we respect your choice. You can cancel, postpone, or snooze your subscription at any time, just contact our support team at support@fortero.com. A cancellation becomes official once you receive a cancellation confirmation email from our support staff. We are sad to see you go! Feel free to reactivate your subscription at any time!

Where can I find my order history and delivery date?

To view your full order history, navigate to the Transaction History tab of your account. To view your subscription information and adjust your next delivery, navigate to the homepage of your account. If you have any questions, please reach out to our support team!

What is your refund policy?

We have a very flexible refund policy at Fortero. You may return any items purchased from our website. For further details, please visit Return/Refund Policy.
We would always prefer to resolve any issue you’re facing, so feel free to reach out to our support team at support@fortero.com and discuss the matter in detail. We look forward to making things right for you!

What is the First Purchase Lifetime Money-Back Guarantee?

New to Fortero? The Fortero First Purchase Lifetime Money-Back Guarantee applies to first-time purchasers of our subscription products! As a new customer, you are eligible to receive a one-time, full refund of any qualifying subscription purchase. For additional details and instructions for how to apply this guarantee, please review the policy for the First Purchase Lifetime Money-Back Guarantee in our Terms and Conditions. We would always prefer to resolve any issues you are facing, so feel free to reach out to our support team at support@fortero.com and discuss the matter in detail. We look forward to making things right for you!

How Fortero Works

What is carbonic acid shampoo?

The carbonic acid shampoo is an excellent product that has the ability to get rid of all the clogging agents typically found on the surface of the scalp, due to oil, dirt, and pollution to name a few. The carbonic acid shampoo improves blood circulation and keeps your scalp clean and nourished – all while bringing dead pores back to life. In short, it creates the perfect environment for healthy hair growth. 

Are there any side effects?

No. There are no known side effects. There is no prescription required and it is a natural source formula!

How to use carbonic acid shampoo and conditioner?

CARBONIC ACID SHAMPOO (Use Daily)

Step 1: Wash with lukewarm water
First, wet all your hair thoroughly with lukewarm water to rinse the surface dirt out of your hair. This will help remove some of the dirt!

Step 2: Apply Fortero Carbonic Acid Shampoo
This is where Fortero comes into action! Make sure you give it a good shake before you use it! After shaking, hold the bottle upward, and put some foam on your hands – about the size of two golf balls. This amount should be enough to remove dirt!

Step 3: Gently wash your scalp
This is the most important part! Gently massage your scalp with Fortero's super dense foam and then wash it off. This will allow the foam to penetrate deep into your pores and remove all the dirt! Finally, rinse the foam off thoroughly with lukewarm water and you're good to go!

CONDITIONER (Use Daily)

Step 1: Apply Fortero Conditioner.
Pour a bit of conditioner into the palm of your hand – a dime-sized amount is usually recommended. Run this through the mid-shafts of your hair, trying to apply it to every strand that you’re able. Work the conditioner toward the ends of your hair, as this is the part that is damaged!

Step 2: Let the conditioner set
This step is slightly optional; the longer you wait and allow your conditioner to set, the more it will be able to do to improve the health of your hair. If you’re in a rush, you can rinse it out nearly immediately after, but it won’t make your hair as soft and shiny as it normally would.

Step 3: Rinse out the conditioner
Spend a few minutes rinsing out the conditioner with lukewarm water; if your hair still feels ‘slimy’, then you haven’t gotten it all out. When your hair is smooth and no longer feels super slippery, then you’re set!

How often should I wash my hair?

Your hair washing routine should be closely related to your hair type, greasiness, sebum level, and even environmental conditions. However, when using HAIRICHE Scalp Essence, it’s recommended to wash your hair every day. HAIRICHE should be applied on a clean scalp to work properly. 

What hair type is Fortero for?

We have formulated our shampoos and conditioners for all hair types! And our shampoos and conditioners are free of harmful chemicals, so there is no need to worry about side effects.

How long will my products last

The shampoo holds 5.3 oz of product. And the conditioner contains 4.2 oz of product. If you are washing your hair every day, the shampoo and conditioner should last you approximately one month.

Can men use carbonic acid shampoo?

The carbonic acid shampoo is suitable for both men and women, as it acts as an effective means to prevent hair aging and repair damaged and chemically-treated hair. The carbonic acid shampoo is suitable for all hair types. It can unclog pores, clean the scalp efficiently, lessen excess sebum production, promote hair growth, improve the texture, and retain moisture keep the hair healthy and glossy. 

What are the ingredients?

CARBONIC ACID SHAMPOO

Purified water, glycerin, sodium cocoyl isethionate, sodium cocoyl glutamate, LPG lauryl glucoside, cocamidopropyl betaine, carbon dioxide,     Mentha piperita (peppermint) oil, caffeine, zinc pca, Rosmarinus Officinalis extract, polysorbate 20, Guar hydroxypropyltrimonium chloride, Xanthan gum, citric acid,  menthol, Panthenol (provitamin B-5), Biotin, Niacin (vitamin B3), Cucurbita Pepo (pumpkin) seed oil, Argania Spinosa (Argan) Kernel Oil, Serenoa Serrulata (Saw palmetto) Fruit Extract,  Riboflavin (vitamin B-2),  aloe vera gel and Camellia sinensis (Green Tea) extract 

CONDITIONER

Water, Hydrogenated Rapeseed Oil, Behenyl Methosulfate, Behenamidopropyl Dimethylamine, Stearamidopropyl Dimethylamine, Butyrospermum parkii (Shea Butter), Myristyl alcohol, Cetearyl alcohol, Lactic Acid, Olea Europaea (Olive) Fruit Oil, Phytosteryl/Octyldodecyl Lauroyl Glutamate, Polyquarternium 7,  Dimethicone, Dipropylene glycol, Butaylene glycol, Phenoxyethanol, Hydrolyzed Keratin (Wool), Soy phytosterol, Disodium EDTA, Zingiber Officinale (Ginger) Root Extract, Saccharum Officinarum (Sugar cane) Extract, Lavandula Angustifolia (Lavender) flower extract, Rosmarinus Officinalis (Rosemary) Leaf extract.

How many times a day should I use HAIRICHE?

Due to the hair cycle, the general rule of thumb is six months. Some people may see the results in the third month, while for others, it can take longer. It's important to continue using the product until you can see the results.

Can I use HAIRICHE on wet hair?

Wet hair may dilute the ingredients, making it more difficult for them to get into the scalp. For effective results, we recommend using it on dry hair.